Return / Replacement Policy
We are confident you will be happy with your purchase. We want you to have a good experience and are eager to address any concerns as quickly as possible. If you feel you need to return an item, we have detailed guidelines, which protect us from misuse of our liberal return policy, so that we can offer our products at reasonable prices.
Returns Within 30 Days of Shipment
- Return / Replacement shipping is FREE, except for parts and accessories.
- The request must be made within 30 days of shipment.
- Any appliances must still be in new or slightly used condition*
- Once the item is received and processed a refund will be issued within 5-10 business days.
Please complete the return form below to begin your return
Items purchased between November 1st, and December 31st, may be returned until January 31st giving you, or your loved ones, plenty of time to return a gift.
A restocking fee will be assigned if items are missing. The fee will be equal to the value of missing parts.
If it has been more than 30 days, we stand by our products and repair them ourselves. For warranty, questions visit our Service & Warranty page.
*Abuse or excessive wear and tear
We retain the right to refuse a return or charge an additional restocking fee if there is obvious damage that could not reasonably be caused by normal use. This does not apply to carrier-damaged packaging or products. Don’t worry, this policy won’t affect you unless there is obvious abuse.