Shipping Policy

What is the total delivery time for my order?

All orders are processed in 1-2 business days. Orders are not processed during holidays or weekends. The estimated delivery time of your order depends on your shipping location. If it is a pre-order shipping time varies. Shipping costs vary depending on the weight of the item purchased. Shipping is free on orders over $50 if you have signed up for our SMS notifications or newsletter. We ship using UPS. We ship all orders out of St George, Utah. Delays might occur during peak season.

Which locations do you deliver to?

We ship anywhere in the United States—even Alaska and Hawaii.

How do I check the status of my order?

You will receive an email notification with your tracking information.

What should I do if the tracking number I receive is not working?

We ensure our delivery alerts will help you stay on top of your orders. You may contact our customer service team at

What can I do if I don’t receive my order?

If you don’t receive your order at the estimated time, it could mean either your order is delayed or is lost. Please contact your local shipping service. You may also contact our support team to know the exact location of your order

What should I do if I receive a damaged item?

You may log into our return portal, mark the item as damaged, and upload a picture of the damaged item. Alternately, you can contact our customer service team at

What are the shipping timelines for international delivery?

Currently, at this time we do not ship internationally. If you are located elsewhere please find your local Magimix dealer.

What taxes apply?

At the time of checkout, the final order cost will reflect the tax charges that reflect your location’s state tax laws.

How can I return the item?

Returning an item is simple. Fill out the information on the return form located on our site. For detailed information, read our return policy.

Up To 30 Day Returns

  • Request must be made within 30 days
  • Please complete the return form below to begin your return 
  • Any appliances must still be in new or slightly used condition*, once the item is received, a refund will be processed